Support — Escape Sequence

Help and contact

Escape Sequence is a snake puzzle game for iPhone by Had Games. Tap a bug and it slides off the board, as long as its lane is clear. If your question isn't answered here, email us.

Common questions

I'm out of lives.

Watch a short rewarded ad for one more life, as many times as you like. Or buy Unlimited Lives once from Settings and you won't run out again.

Does my progress sync between devices?

Yes, through iCloud, with no account to create. Install Escape Sequence on another device signed in to the same Apple ID and your level, hints and purchases come across. iCloud needs to be turned on for Escape Sequence in Settings.

My progress is gone.

Reinstall the game on a device signed in to your Apple ID and the iCloud backup restores automatically. If it doesn't, email us before starting over.

I bought Unlimited Lives, Remove Ads or a hint pack and it isn't showing.

Purchases restore automatically when the game first opens. If something is missing, open Settings and tap restore purchases. If that doesn't fix it, email us with the date of purchase.

How do hints work?

You start with 3 free hints. You can earn more by watching a rewarded ad (one hint each) or by buying the 10-hint pack. A hint always points to a bug that's safe to tap right now.

Are the ads forced?

No. Rewarded videos, for an extra life or a hint, are always your choice, and there are no full-screen ads between levels. The only ad you see without asking is a banner under the board, and the Remove Ads purchase removes it permanently.

I'm in the UK or the EU and want to change my ad consent.

Open Settings and tap privacy options to reopen the consent form and change your answer.

Contact

Email haddanw@gmail.com with bugs, stuck levels or ideas. For bugs, include your device model, iOS version and level number.